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Urgent and Emergency Care in England

Westminster Health Forum

Integrating services, reducing variation and implementing the Long Term Plan

This seminar will be an opportunity to consider the development of urgent and emergency care in England, looking at integrating services, tackling unwarranted variation, and implementing the Long Term Plan.

It is timed following the announcement of £1.8bn of funding for the NHS, and with a portion going towards urgent care improvement projects.

We expect policymakers and stakeholders to discuss where additional resources can be best used, including upgrading urgent care facilities and improving patient flow through accident and emergency departments.

The agenda and keynote speakers

Keynote contributions on:

  • The future for urgent and emergency care services and implementing the Long Term Plan - with Mark England, Deputy National Director for Urgent and Emergency Care, NHS England and NHS Improvement 
  • Reducing unwarranted variation in urgent and emergency care services - with Dr Clifford Mann, National Clinical Adviser, Accident & Emergency, NHS England and Joint Clinical Lead, Emergency Medicine, GIRFT
  • Supporting the workforce: recruitment, staff wellbeing and improving retention - with Dr Katherine Henderson, President Elect, Royal College of Emergency Medicine
  • Opportunities for learning from an urgent and emergency care access standards pilot.

Panel session on:

Expanding out-of-hospital urgent care - developing multidisciplinary teams, integrating services and increasing patient awareness.

Further sessions include case study contributions:

  • Mental health crisis care  - Paul Jennings, Network Director, High Intensity Network will provide an overview of his work across the NHS to improve emergency services in this area
  • Same Day Emergency Care - Sarah Fallon, Interim Matron, Acute Care, Great Western Hospitals NHS Foundation Trust on her experience managing a service in Swindon
  • Out-of-hospital urgent care - Colin Rees, Chief Executive Officer, Transforming Systems on how technology can improve and relieve pressure on accident & emergency departments
  • Reducing emergency admissions - Janice Duff, Interim Head, Older People and Physical Disability and Urgent Care Lead, Kent County Council on the work being done in Kent to integrate services across health and social care
  • Preventing avoidable use of urgent care services - Dr Lawrence Petalidis, Chief Business and Innovation Officer, Health Navigator on the impact of a combination of artificial intelligence and health coaching.

Delegates will discuss the implementation of the NHS Long Term Plan goals for urgent and emergency care, including the expansion of Same Day Emergency Care following the commitment to embed the model in every type 1 accident and emergency department by 2020.

Attendees will also consider the expansion of out-of-hospital urgent care and the commitment in the Long Term Plan to fully implement the Urgent Treatment Centre model by Autumn 2020. We expect discussion on the challenges for integrating services, developing multidisciplinary teams and increasing patient awareness of the variety of urgent care services available.

The seminar follows the publication of the interim report of the Clinically-led Review of NHS Access Standards which proposed the removal of the four-hour target for A&E departments and suggested new targets, including a one hour target for life-threatening conditions, to be piloted through 2019.

With the first phase of the trial having finished, delegates will assess how performance can be measured in A&E departments, including which conditions should be considered life-threatening, how systems can be adapted to measure new standards, and the impact of changing standards on patient care including waiting times for less urgent cases.

Following the Review’s proposed introduction of a one-hour target for mental health patients in A&E departments, attendees will also discuss the challenges for improving access to emergency mental health services, including staffing levels, funding for alternative provisions and the availability of acute beds.

The agenda includes sessions on tackling unwarranted variation in emergency services, in light of Lord Carter’s review on Operational productivity and performance in English NHS Ambulance Trusts: Unwarranted variations.

The seminar will be an opportunity to assess the implementation of the Review’s recommendations, including supporting ambulance staff, ensuring technology uptake and developing national standards for fleet management.

Following the publication of the Interim NHS People Plan, which commits to providing additional nursing support in emergency departments by March 2020, we expect further discussion on the urgent and emergency care workforce and how best to address workforce shortages, encourage retention and support the wellbeing of staff.

PLEASE NOTE: This is an external event organised by Westminster Health Forum. The College of Paramedics is not responsible for the content or quality of the course. Attendance is at the discretion of the organisers and not the College of Paramedics. To find out more information or if you have any questions please contact the organisers directly


Members: £230 plus VAT
Non Members: £230 plus VAT


Start Date: 17th October 2019
Finish Date: 17th October 2019
Website: https://www.westminsterforumprojects.co.uk/conference/urgent-and-emergency-care-19